Resume

Qualifications

Certifications

ITIL 4 Foundation

Microsoft Certified Solutions Associate (MCSA): Windows Server 2008

Microsoft System Center 2012 Configuration Manager (SCCM)

Education

Bachelor of Science, Information Systems

Virginia Commonwealth University (2008)

PROFESSIONAL EXPERIENCE

Manager, Application Delivery

McGuireWoods LLP, Richmond VA

August 2017 to Present

  • Manage a team that is responsible for all aspects of the firm’s workstation environment
  • Introduced the concept of biweekly stand ups and kanban boards to ensure the team and any applicable parties are on the same page
  • Implemented Microsoft LAPS and greater local administrator restrictions on workstations to increase our security posture
  • Keep workstations up to date with timely Windows 10 feature updates
  • Put into operation the vision of updating drivers and BIOS during imaging and automatically updating drivers on existing workstations
  • Migrated all group policy objects to advanced group policy management which includes features such as auditing, history and versioning
  • Worked closely with multiple teams to migrate from a Citrix XenApp environment to a Citrix XenDesktop (persistent) environment for remote employees

Application Delivery Specialist, Team Lead

McGuireWoods LLP, Richmond VA

May 2015 to August 2017

  • Managed the SCCM infrastructure for 3,000 workstations across 23 offices worldwide
  • Completed development and firm wide launch of Windows 10
  • Created a standard naming convention for all application deployments and standardized deployments using PowerShell App Deployment Toolkit
  • Successfully implemented Microsoft BitLocker Administration and Monitoring (MBAM) while serving as the technical lead on the project
  • Took over the implementation of a stalled Microsoft DirectAccess project and successfully deployed it to the firm within 5 months of taking ownership.
  • Successfully upgraded the firm from Microsoft Office 2010 to Microsoft Office 2013 while serving as the technical lead on the project
  • Created a PowerShell script to automatically create a SCCM application (including deployment type and collections) therefore saving the team time and reducing human error

Systems Engineer, Team Lead

AMF Bowling, Mechanicsville VA

August 2013 to May 2015

  • Responsible for the entire corporate VMware infrastructure which consisted of over 200 virtual machines
  • Upgraded the corporate VMware infrastructure from version 5.1 to version 5.5 with no downtime
  • Served as the technical lead for a nationwide point of sale platform migration which was completed successfully and on time
  • Boosted productivity and reduced errors by spearheading the increased adoption of PowerShell
  • Supported 250 retail locations as tier 3 support

Senior Computer Technician, Team Lead

Schnabel Engineering, Glen Allen, VA

June 2008 to August 2013

  • Responsible for the IT productivity of 300 users, 30 servers in 13 remote locations while working in the corporate office
  • Managed the three person help desk and assured we exceeded the expectations of our service level agreement
  • Led the implementation of a new help desk system and monitoring system which increased productivity
  • Executed a successful implementation of SCCM 2012 from inception to completion in order to simplify IT administration
  • Planned and implemented the transition from a static HTML intranet to a SharePoint 2007 intranet which increased user adoption and resourcefulness

Networking Intern

VCU Health System, Richmond VA

May 2007 to June 2008

  • Responsible for the IT productivity of 60 users throughout multiple departments including human resources and payroll
  • Planned and implemented imaging of workstations which decreased system turnaround time
  • Built, configured and deployed Windows Server 2003 servers
  • Responsible for answering questions and troubleshooting through the e-portal help desk

INFORMATION TECHNOLOGY PROFICIENCIES

Languages
  • C#
  • CSS
  • HTML
  • PHP
  • PowerShell
  • SQL
Operating Systems
  • Android
  • iOS
  • macOS
  • Microsoft Windows Server 2003, 2008, 2008 R2, 2012, 2012 R2, 2016, 2019
  • Microsoft Windows XP, Vista, 7, 8, 8.1, 10
Services and Software
  • Concrete5
  • Deltek Vision
  • DHCP
  • DNS
  • DotNetNuke
  • HelpSpot
  • iManage FileSite
  • Microsoft Active Directory
  • Microsoft BitLocker
  • Microsoft DirectAccess
  • Microsoft Exchange
  • Microsoft Group Policy
  • Microsoft Hyper-V
  • Microsoft IIS
  • Microsoft LAPS
  • Microsoft Lync
  • Microsoft Office 2007, 2010, 2013, 2016
  • Microsoft Office 365
  • Microsoft SCCM 2012, Current Branch
  • Microsoft SharePoint 2007, 2010, 2013, 2016
  • PRTG Network Monitoring
  • PXE Boot
  • VMware ESXi
  • VMware vCenter
  • VMware vSphere
  • WordPress
  • Workshare